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Terms & Conditions

Returns Terms & Conditions

How Long Do I Have To Return My Order?

Once you have received your order, you have 14 days to return to us. Items must be unused and in their original packaging, including any samples or free items. Please contact via email or our website chat to assist with your purchase.
You can return your items to us on the address below.  When returning items, it is recommended to use a trackable shipping service so that you know where your return is, we cannot guarantee we will receive your items and do not recommend 2nd Class postage to be used for any returns.
My Order Was Damaged, What Do I Do?
 
Please get in touch as soon as your order arrives using the email below or the website chat. (Bottom right corner on our website) Please provide your order number & photographs showing the damage.
hello.elsieboo@outlook.com
56 Southside Street, The Barbican, Plymouth, PL1 2LA
Please be aware, customers are responsible for your own shipping costs and postage fees are non-refundable.
Postage

All packages are sent via royal mail. If you would like to upgrade your postage to 'signed for' please contact us before checking out.

It is your responsibility to ensure you have provided the correct postal address.

In the event that you have provided the incorrect address, we unfortunately cannot offer a refund or package replacement if we have already sent your order.